Oh, instructions? OK, fine.
Well that 'next step' was pretty easy! I don't have to do anything.....time to eat!
And so it begins. The voucher was not automatically added to my account. And the 'BOGO' (buy one, get one FREE) spiff on the order was not applied. And now I am sending screen shots, forwarding emails, spending time chasing down $25. Actually more than $25 since I did not get my damn BOGO!
Wait, when did I become a grumpy old man? Am I really going to spend MY TIME chasing down my credit? Am I really going to be like a dog with a bone.... refusing to let go?
Yes. Yes I am. But not for the reasons you might think.
Intuit spent thousands of dollars on that Virtual Event. I am an Intuit Partner. Do they realize that their 'good will' gesture that they spent money on has now created the opposite effect? A positive has been flipped into a negative. I was not expecting $25. Cool! Nice! Thanks, Intuit! You guys rock....
What started out as a simple click on Customer Service: Hey, Uber. I did not get my credit. Oh, and by the way, the BOGO deal did not apply either. Total charge was around $33. Please give me my credit. Thanks!
Now I am fighting with an AI robot in Customer Service. At least I am hoping that I am fighting with an AI robot, because if this is real human, we are all doomed.
I learned a lesson many years ago from a mentor. They told me that for every letter that someone writes to Customer Service, there are at least 100 others who wrote the letter, but did not have a stamp. In other words, for every Complaint, there are many who are just as mad, just as upset, but they just never mailed the letter. Or there are THOUSANDS who are very upset, but they did not take the time to complain. Or, they made an initial complaint, but as soon as they started getting the run-a-round they just said to themselves 'it is not worth it' and they just moved on. But they did not really move on. Not really.
Trust me, they will remember. This incident made me review EVERYTHING. Hey Intuit, why the tiny window to use the voucher? What if I did not check this email SAME DAY? I would have had a gift that expired, FAST. How was THAT going to make me feel? Why flip a positive into a negative?
Hey Uber. I am not going away. I am going to keep chatting with your damn AI bot in Customer Service until they wave the white flag. I am going to escalate this. I will keep asking to speak with a Supervisor. And then their boss, and then THEIR boss. I want my damn $25 and I want my BOGO. And you should be paying attention, because for every one of 'me' out there, there are 100 (or 1,000+) who are just as pissed, just as frustrated. But they just threw their hands up and said, screw it.
But they will never forget...... heck, they might even Blog on it one day......
No comments:
Post a Comment