Minority Report is a 2002 science
fiction film directed by Steven
Spielberg. It is set in
the year 2054. “PreCrime” is a specialized police department, apprehending criminals based on foreknowledge provided by
three psychics called precogs. The cast includes Tom
Cruise as PreCrime captain John Anderton, Colin Farrell as Department
of Justice agent Danny Witwer, and Max von Sydow as Anderton's superior Lamar Burgess.
In the movie, facial
recognition advertising billboards recognize passers-by via facial recognition technology;
the billboards call them by name, and these magical billboards deliver customer
specific advertisements. Cruise's character is confronted with digital signs
that call out his name as he walks through a futuristic shopping mall.
IBM and NEC are currently developing
such billboards which plan to deliver customized adverts to individuals who
carry identity tags. IBM feels they will not be obtrusive as their billboards
will only advertise products which a customer is interested in. Advertisers are
embracing these billboards as they figure to reduce costs by lowering the
number of adverts wasted on uninterested consumers.
When I arrived at Google headquarters,
the first thing that I did was “scan in”. I’ve had my photo taken at corporate security
desks before, but nothing like this. Little did I know, from that from this moment
forward, Tom Capone was going to be playing the role of another “TC” – Tom Cruise in
Minority Report.
When you order coffee at
Google, the R2D2-like coffee machine talks to you. It says hello – by name. It
remembers. It knows how you take your coffee. When you move from room to room, the
building knows where you are (just in case anyone is looking for you). And this is all via facial recognition.
Now, let’s just say (for
example) you are a Real Estate Professional.
Let’s say that you have a hot lead from someone relocating from New York. What if, just from having a digital photo of that prospective
client (maybe you took their photo when you met them):
You would know all of their
interests. You would know what sports like
they like. You would know what kind of car
they drive (or hope to drive). You know where they vacation (or where they hope
to vacation). You know what kind of shoes they like, where they like to shop,
know what kind of food they like, know how many children they have, know what
movies they like, whether they like the country, the mountains, the beach. What
if you had access to all of the postings, the blogs, the Facebook pages, the
Twitter feeds that they follow? What if all of the “data” of their past many
years of web surfing and online website and portal browsing and emails were analyzed, probed,
sifted and sorted, to create a digital, virtual identity of this prospect?
Ladies and gentlemen,
welcome to 2054. I saw things this week that well – quite frankly - freaked me
out. Some of these things I cannot discuss as I am under NDA, but suffice it to
say that knowledge is power and Google is a very (very) powerful company. What
I mention here in this blog is public knowledge to anyone who has visited their
lobby and visitor reception areas.
What if three Real Estate Agents were competing for this single prospective client. What if only one agent had access to this vast database of knowledge, all compiled into a useful form. A virtual “This is Your Life” of the prospect. What if you could show this prospect a compiled video of the homes in neighborhoods that were pre-filtered, pre-sorted to be a perfect match to this prospect's digital profile?
Can you not see how the Real Estate
Professional with access to such technology would have a competitive
advantage over other Real Estate Professionals?
I was at Google for the day. When I wanted a second cup
of coffee, it knew how I took my coffee. The coffee machine was paying
attention. It even said “Thomas Capone, enjoy your regular coffee with milk and sugar”. The
coffee machine knew my name, because it recognized my face, all because I was properly scanned when I arrived. By the way, Google Coffee Machine has an English Accent; I wonder if I should have asked for tea?
It was not
that the coffee machine knew me – the entire building knew me. When it was time
to use the restroom, the doors are not marked for guys or gals. They knew that I was a candidate for the men’s
room, and the men’s room door opened for me as I approached.
For those of you who use
Gmail, you know that when you send and receive Gmail, the system is learning
from your transmissions. The reason that
Gmail is free is because of advertising revenue that is created by the Google data mining process. How many of you have noticed the free
advertising on the right hand side of Gmail that is amazingly connected to the
topics contained within your emails? Now
throw facial recognition technology on top, and you have Minority Report like
data mining.
Knowledge is Power. Time is
money, and Speed Kills. Put all of these into a blender, add some entrepreneurial creativity, mix thoroughly and
you have a virtual Google protein shake.
The average person knows around 1% of the products and services of Google. Business Analytics and Data Mining is the future, and Google is way, way ahead of the curve.
The average person knows around 1% of the products and services of Google. Business Analytics and Data Mining is the future, and Google is way, way ahead of the curve.
I saw the future of business this week in New York City,and it starts with a G and it ends in oogle.