Remote: Office Not Required

“One day offices will be a thing of the past” ~ Richard Branson

I was fortunate enough to receive an advanced not for sale copy of REMOTE: Office Not Required. The book does not go on sale until next month. Co-authors Jason Fried and David Heinemeier Hansson are the founders of 37signals, a trailblazing software company, and the makers of the world-famous project management tool Basecamp, along with Backpack, Highrise, and Campfire. Their first book, Rework, was a New York Times bestseller.

Millions of workers and thousands of companies have already discovered the joys and benefits of working remotely. In companies of all sizes, representing almost every industry, remote work has steadily grown year after year. Unlike the rush to embrace the fax machine, adoption of remote work has not been as universally accepted as one might have thought.

The technology is here; its never been easier to communicate and collaborate with people anywhere, at any time. But it still leaves a fundamental people problem. The missing upgrade is for the human mind.

Just like we could not imagine a cell phone smaller than a toaster in the 80’s, some companies still believe that you cannot get great performance from employees unless they show up at an office. Just like it was once thought that distance learning or “online classrooms” were a passing fad, that an online education or college degree from an online university was somehow not the real thing: 

Welcome to the new world of Smartphones, iPads, University of Phoenix and Khan Academy.

In the future, everyone will work and learn remotely, including the people sitting across from you. Leave your office at the office. Lose the soul sapping commutes to the corporate office or to the local college campus. Virtual is the new reality.

Remote work allows you to remove the final barriers to do the work that you were meant to do, with the people you were meant to do it with, in the most rewarding and profitable ways possible. The decentralization of work (and of education) is no longer fodder for futurists, it’s an everyday reality.

I have asked Jason and David to co-keynote our annual membership meeting of the www.NYDLA.org. If one or both of them can make it to New York City that will be wonderful. Who does not welcome a reason to visit Times Square? But if a trip to the Big Apple is not in the cards, a live interactive webinar with HD video that can be recorded and archived on the NYDLA website will be just fine.

“The future is already here, its just not evenly distributed” ~ William Gibson

The Wizard of Cupertino

I live around 15 miles from the Thomas Edison Museum and National Park in New Jersey. Yesterday my son Bobby and I visited the museum for the first time. It was on my “things to do” list and for some reason after all these years, yesterday was the day. I think that the ongoing comparisons of Steve Jobs to Thomas Edison finally got me to go. I will keep today’s blog brief, to compare and contrast Steve Jobs and Thomas Edison:

Both men changed the world.

Both men treated their people like crap.

Both men would refuse to accept no for an answer.

Both men could get others to do things that were previously thought impossible.

There are some cool connections between Edison and Jobs: they both changed and/or created the worlds of music, telecommunications, and business.

Already by the time he moved to Menlo Park in 1876, Thomas Edison had gathered many of the men who would work with him for the rest of their lives. By the time Edison built his West Orange, New Jersey lab complex, men came from all over the US and Europe to work with the famous inventor. Often these young "muckers," as Edison called them, were fresh out of college or technical training.

Unlike most inventors, Edison depended upon dozens of "muckers" to build and test his ideas. In return, they received "only basic wages." However, the inventor said, it was "not the money they want, but the chance for their ambition to work." The average workweek was six days for a total of 55 hours. Nevertheless, if Edison had a bright idea, days at work would extend far into the night.

By having several mucker teams going at once, Edison could invent several products at the same time. Still, each project took hundreds of hours of hard work. Inventions could always be improved; so several projects took years of effort. The alkaline storage battery, for example, kept muckers busy for almost a decade. As Edison himself said, "Genius is one percent inspiration and ninety-nine percent perspiration."

What was it like to work for Edison? One mucker said that he "could wither one with his biting sarcasm or ridicule one into extinction." On the other hand, as electrician Arthur Kennelly stated, "The privilege which I had being with this great man for six years was the greatest inspiration of my life."

Historians have called the research and development laboratory Edison's greatest invention. In time, other companies such as General Electric built their own laboratories inspired by the West Orange, New Jersey lab.

Edison's "Muckers"

Dubbed "The Wizard of Menlo Park" Edison was one of the first inventors to apply the principles of mass production and large-scale teamwork to the process of invention, and because of that, he is often credited with the creation of the first industrial research laboratory. Edison is the fourth most prolific inventor in history, holding 1,093 US patents in his name, as well as many patents in the United Kingdom, France, and Germany. He is credited with numerous inventions that contributed to mass communication and, in particular, telecommunications. These included a stock ticker, a mechanical vote recorder, a battery for an electric car, electrical power, recorded music and motion pictures.

I think the comparisons of Steve Jobs to Thomas Edison are valid, and that they will continue to grow over time. Both were visionaries, both created magic, and both changed the worlds of music, communications, education and business on a global basis.

One of the facts that I learned yesterday was that Edison delegated the task of inventing the phonograph to one of his “muckers”. In a very short period of time, the first sound was recorded and reproduced. Prior to that invention, there was no recorded sound. Edison did not invent the phonograph, his “mucker” did. But Edison figured out how to sell it to the world, and sell it he did.

I could not help but think of the comparisons between Steve Jobs and Steve Wozniak, as in who did the real inventing and who got the credit. Over the years, I wonder how many “muckers” worked for the Wizard of Cupertino?

Darwin loved a Liar

Survival can become a challenging task in the wild – especially if you’re smaller or slower than your predators. This is why many animal species have developed different ways to camouflage themselves throughout the course of evolution. Ways to camouflage differ, but blending in with the environment is the most common approach.

Natural selection plays its part here as well: as the way in which an animal camouflages itself is determined genetically, every new generation adapts to its surroundings better. The most common example is a chameleon, although some furry animals and birds may lose their feathers and fur completely and replace it with a new one for a new season.

Liars survive.

Surprisingly, sometimes the best way to camouflage oneself is to stick with the herd: for example, when a lion walks by a bunch of zebras, it only sees a big striped mass. Some fish that are covered in bright vertical stripes might also be clearly visible when alone, but if a large group of them swims by, a predator will see an unidentified colored blob. 

Liars working in teams tend to survive even better.

The term stalking horse originally derived from the practice of hunting, particularly of wildfowl. Hunters noticed that many birds would flee immediately on the approach of humans, but would tolerate the close presence of animals such as horses and cattle.

Hunters would therefore slowly approach their quarry by walking alongside their horses, keeping their upper bodies out of sight until the prey was within firing range. Animals trained for this purpose were called stalking horses. An example of the practice figures in the 1972 film Jeremiah Johnson, when Johnson and Chris Lapp ("Bear Claw") are hunting elk in the Rockies:

Jeremiah: Wind's right, but he'll just run soon as we step out of these trees.

Bear Claw: Trick to it. Walk out on this side of your horse.

Jeremiah: What if he sees our feet?

Bear Claw: Elk don't know how many feet a horse has!

History proves that liars (people pretending to be what they are not) tend to be successful and are survivors.

The Trojan Horse is a tale from the Trojan War about the subterfuge that the Greeks used to enter the city of Troy and end the conflict. In the canonical version, after a fruitless 10-year siege, the Greeks constructed a huge wooden horse, and hid a select force of men inside. The Greeks pretended to sail away, and the Trojans pulled the horse into their city as a victory trophy. That night the Greek force crept out of the horse and opened the gates for the rest of the Greek army, which had sailed back under cover of night. The Greeks entered and destroyed the city of Troy, decisively ending the war. Today, "Trojan Horse" has come to mean any trick or stratagem that causes a target to invite a foe into a securely protected bastion or space. It is also associated with "malware" computer programs presented as useful or harmless to induce the user to install and run them.

History proves that deception and subterfuge works great in times of war (or peace)

Duck Dynasty is an American reality television series on A&E. It shows the lives of the Robertson family, who became wealthy from their family-operated business, Duck Commander, operated in West Monroe, Louisiana, which makes products for duck hunters, primarily the duck call named Duck Commander. The business began in a family shed, where Phil Robertson spent 25 years making duck calls from Louisiana cedar trees. His son Willie is now the CEO of the company. Think about it: their entire business model is a product that helps duck hunters to fool unsuspecting ducks.

What would Daffy Duck say to Elmer Fudd using a Duck Commander to get him to come in closer? Liar! You're not a female duck - you’re a hunter! Liar!

Lies. Deceit. Trickery. Subterfuge. Camouflage. These are the things that allow a species to survive, these are the things that cause armies to win battles, and these are the things that allow businesses to thrive and produce profits.

Why are we so surprised when we catch people in business being less than honest with the public? Why are we so surprised when athletes use banned substances (technology) to get a competitive edge? Cheaters never prosper - unless of course you believe in evolution. Natural selection is one of the cornerstones of modern biology, and it is based on rewarding the best tricksters.

Success through deception is not a human invention, we just got really good at it. 

The technology of today now makes telling whoppers easy as using photoshop. Facebook may have a billion users, and Twitter may be raking in the revenue. If you were to ask the next young, hip person you saw which social network they love most, odds are they’ll name Instagram.

Instagram is a free photo sharing application that allows users to take photos, apply a filter, and share it on the service or a variety of other social networking services, including Facebook, Twitter, Foursquare, Tumblr, Flickr, and Posterous. In homage to both the Kodak Instamatic and Polaroid cameras, Instagram confines photos into a square.

Did you catch that? The “hook” of Instagram is that it applies a filter. And what do filters do? Filters modify the appearance of something, in this case, modifying the original photo. Filters make fakes out of originals.

So, we should not be so surprised when we find out that things are not what they appear to be, especially in the world of business and technology. 

Deception and trickery has been going on all around us since the beginning of time. Both "Mother Nature" as well as society seem to openly reward the best liars.

And so does Wall Street.

I want to be a Spaceman!

5 minute clip of his 40 minute speech

Double Oscar-winner Kevin Spacey has challenged TV channels to give "control" to their audiences or risk losing them.

The Hollywood star, whose recent foray into television -- House Of Cards -- has been a commercial and critical hit after it was released on streaming service Netflix, said there was a danger of "thinking that something which is working now will necessarily work a year from now".

Spacey said: "Clearly the success of the Netflix model -- releasing the entire season of House Of Cards at once -- has proved one thing: the audience wants control. They want freedom. If they want to binge -- as they've been doing on House Of Cards -- then we should let them binge."

The actor said that way of working "demonstrated that we have learned the lesson that the music industry didn't learn -- give people what they want, when they want it, in the form they want it in, at a reasonable price, and they'll more likely pay for it rather than steal it."

Read that again. Sound like anyone we know?

Spacey, who starred in and was also executive producer on the show which was nominated for nine Emmy Awards, warned the audience of media executives that "labels" were becoming meaningless and they risked being "left behind".

He said: "If you watch a TV show on your iPad is it no longer a TV show? The device and length are irrelevant ... For kids growing up now there's no difference watching Avatar on an iPad or watching YouTube on a TV and watching Game Of Thrones on their computer. It's all content. It's all story."

Apple did it with iTunes (A thousand songs in your pocket). BlackBerry had it locked up for years (email in your pocket) but then they lost their way. Sony had the Walkman long before the iPod. ABC, CBS and NBC - none of them could do what Netflix is doing? Really? Not even HBO?

Have you ever used “a mouse” with a computer?

Geek version: In computing, graphical user interface (GUI, sometimes pronounced 'gooey') is a type of user interface that allows users to interact with electronic devices through graphical icons and visual indicators. A precursor to GUIs was invented by researchers at the Stanford Research Institute, led by Douglas Engelbart. They developed the use of text-based hyperlinks manipulated with a mouse for the On-Line System (NLS). The concept of hyperlinks was further refined and extended to graphics by researchers at Xerox PARC‍ and specifically Alan Kay, who went beyond text-based hyperlinks and used a GUI as the primary interface for the Xerox Alto computer. Most modern general-purpose GUIs are derived from this system.

Non-Geek version: Stanford invented the mouse, Xerox owned the mouse, but when Steve Jobs saw it demonstrated at Xerox he said “Guys, if you are not using this, can I have it?” He did ask permission, right?.

“We have learned the lesson that the music industry didn't learn -- give people what they want, when they want it, in the form they want it in, at a reasonable price, and they'll more likely pay for it rather than steal it."

I say that Kevin Spacey was channeling Steve Jobs here, what say you?  

To be continued...

I'll take care of it

 "You take care of your family, your work, your life - we'll take care of your car." ~Ray Catena

In the spirit of full disclosure, I have been a client, customer and vendor of this establishment for years. You cannot drive in or out of New York City without seeing their billboards at all the river crossings. Their TV ads and radio spots are very common. Anyone within 100 miles of New York knows the Ray Catena brand. I am biased, but I would consider Ray Catena a great car dealership. Ray Catena guarantees a great car buying experience the same way that Disneyworld guarantees a great family vacation. 

Have you ever heard of anyone going to Disneyworld and having a bad time? I have not. 

The famous catch phrase of the Ray Catena organization has become my muse for today's blog. Buying a car - much less a luxury car - has indeed become a major life event. Purchasing or leasing a vehicle with a sticker price of *$60,000 (or more) has somehow become commonplace. Spending $6,000 on a new car was a very big deal when I was growing up. I don't know if anything has been affected by inflation to a larger degree than the automotive industry. 

There was a movie which I loved when I was young. It was called Billy Jack (1971). There was a scene where Billy Jack (the hero) made the bully drive his brand new Chevy Corvette Stingray convertible into a lake. The bully's father in the movie: "You drove a brand new $6000 car into a lake because he TOLD you to?"

Six thousand dollars wouldn't even cover the insurance on such a car today!

Here is the classic scene courtesy of YouTube.

*The 2014 Corvette Stingray will start at $51,995, plus $995 in delivery charges, Chevy says.

Now, what about technology? Just as luxury cars have gone from $6,000 to $60,000 in my lifetime, so has the cost of technology. And just as owning a car has become a necessity in the modern world, so has owning and mastering technology become a matter of survival. When I was in college, it was not clear that anyone would ever need to own a personal computer. Damn, I really am ancient. 

"You take care of your family, your work, your life - we'll take care of your computer."

"You take care of your family, your work, your life - we'll take care of your cyber security."

"You take care of your family, your work, your life - we'll take care of your network."

"You take care of your family, your work, your life - we'll take care of your social media, SEO, website, Google Ad Words, Facebook Marketing, eCommerce, live chat, customer service, technical support, shipping...."

I believe that the future of technology will follow the Ray Catena business model. The days of doing your own oil changes in your driveway at home are over. What do you do with the dirty oil? It costs more to dispose of the oil than it does to buy new oil. The days of building your own computer at home to save money are long gone (who remembers Heathkits?)

Kids: there are jobs, jobs, JOBS in technology. Careers, not just jobs. In the world of technology, things are going too fast, they are too complex, and everything seems to require specialists. There is no going back to doing it yourself. 

Does the Ray Catena business model really work? Google: Ray Catena Yacht and you tell me. 

Blind man's bluff

Meaning

A game, in which a blindfolded player tries to catch others.

Blind man's bluff has been one of the most popular of children's games for centuries. In the most commonly known version one player is blindfolded (or hooded in some countries) and, after being turned around a few times for disorientation, has to catch one of the others. The blindfolded player is usually taunted, struck and poked with sticks, for the general amusement.

There are records of a variation of it being played in pre-Christian Greece and almost every country has a form of it. In Europe alone we find:

Italy - Mosca cieca (blind fly).

Germany - Blindekuh (blind cow)

Sweden - Blindbock (blind buck)

Spain - Gallina ciega (blind hen)

France - Colin-maillard (a name deriving from Jean Colin-Maillard, a warrior who had his eyes gouged out during a battle, but continued to fight, striking at random around him)

Gotta love the French.

So, what does any of this have to do with technology you say? These blogs are always about technology - so where is the technology connection?

Blind man’s bluff (in all of its forms) was entertaining because it highlighted that those who had “the knowledge” were the chosen ones. Those who found themselves “under the hood” were at an information disadvantage. It is their struggle while suffering with this lack of knowledge and information that has made the game entertaining for hundreds of years.

The empowered vs. the weak. The haves vs. the have-nots. The classic underdog struggle. This imbalance of those who have the knowledge vs. those who are information blind is what makes Blind Man’s Bluff a game.

Classic higher education always favored those who could afford to pay for it. Knowledge is power, and those with the power typically rule the powerless. Years ago, if you grew up in a country that supported free libraries, you would have a great advantage. Today, if you grow up having easy access to high speed Internet, you would have a significant advantage to those without.

Technology changes everything. What are the hot topics of the day? Mobility. Cloud. Distance Learning. eBooks. MOOCS may change the world of higher education forever, or they may become a passing fad. But one thing's for sure: immediate and unfettered access to knowledge and critical information will continue to be recognized as something to be coveted.

In the game of life, it is more fun to be the one without the blindfold or hood. Unless you enjoy being taunted, struck and poked with sticks, for the general amusement.

Black Boxes for Business and Life

 In aviation, a "black box" (they are actually bright orange, to facilitate their being found after a crash) is an audio or data recording device in an airplane or helicopter. The cockpit voice recorder records the conversation of the pilots and the flight data recorder logs information about controls and sensors, so that in the event of an accident investigators can use the recordings to assist in the investigation.

After a crash the first thing they look for is "the black box". 

Many days after Asiana Airlines Flight 214 crash landed at San Francisco International Airport there is no official explanation for what caused the incident. Officials have said the Boeing 777, which had flown from Seoul in South Korea, was traveling slower than recommended on its final approach, though it could be up to a year before a definite cause for this is determined. 

In the exhaustive investigation that follows, all factors -- mechanical, operational, and human performance -- are taken into account.

The National Transportation Safety Board (NTSB) is the government agency that investigates all major aviation accidents. Its purpose is to explain accidents and provide safety recommendations. That is an interesting word - recommendations. Since it was formed in 1967, the NTSB has completed more than 132,000 aviation accident investigations.

The United States has a habit of spending whatever it takes to finish an air crash investigation. When Trans World Airlines Flight 800 crashed into the Atlantic in 1996, the US spent millions of dollars, with thousands of government agents, a little army of people taking every little piece of wreckage - off of the ocean floor.

More than 132,000 aviation accident investigations. Some accidents were of small single engine planes. Some were of the size of Asiana Airlines Flight 214 with hundreds of people on board. But all were investigated, deeply and immediately, with no consideration to cost. All so that we can make recommendations. 

We simply must know what happened, not matter how long it takes, not matter how much it costs. But why?

Because not flying is simply not an option. 

The technology of air travel has changed the way that we live, work and play. Air travel has become so common that the thought of saying "hey, this is just too dangerous" is just not something that we are willing to accept. The technology of air travel has become a right, not a privilege. 

Crash landings like Asiana Airlines Flight 214 or Trans World Airlines Flight 800 make the news, and thankfully are very rare. But who determines what is acceptable frequency? What if such tragic air accidents happened once a month? Once a week? What would it take before we hit the tipping point where continuing to fly is simply not acceptable? 

One person dies in the US every 13 minutes in a Car Accident- 115 killed each day. This must be an acceptable number since auto sales are up this year. Is this why Google is so hot on launching technology that makes cars that drive themselves?

Such tipping points are all around us in our every day lives, but we ignore them. We know that smoking is bad for you, but cigarettes still exist. We know that chemicals in our foods is unhealthy, but we still eat manufactured foods. Don't even get me started on soda. Is there anyone on the planet that can say that drinking soda or smoking cigarettes is GOOD for you?

What about in your own business? How many bad customer experience stories were recorded by your own company's "black box" but were deemed to be acceptable? How many business lessons were observed and discussed - but then simply ignored - deemed to be well below the tipping point of requiring any corrective action. 

Remember the "Miracle on the Hudson?" Chesley B. "Sully" Sullenberger gained fame when he successfully ditched US Airways Flight 1549, which had been disabled by striking a flock of Canada geese during its initial climb out, over the Hudson River off Manhattan, New York City, on January 15, 2009. All of the 155 passengers and crew aboard the aircraft survived.

What would Sully say, if he reviewed your business flight data recorder?